Terms & Conditions


When using this website, you acknowledge that you are bound by the following terms and conditions. Please read these terms carefully, and cease using this site if you do not accept the terms. In the event that a product is listed at the incorrect price due to a typographical or clerical error, Pet Community reserves the right to cancel or refuse the order.

Intellectual Property

All content displayed and made available through this website is automatically placed under copyright law and is considered intellectual property owned by Pet Community. It may not be reproduced, published, transmitted or copied without express permission from the owner.

Privacy and Personal Information

Please refer to our privacy policy for further information on what data we collect and how it is used.

Consumer Guarantees – Refunds, exchanges and store credit

We operate under The Australian Consumer Law, the national law regarding fair trading and consumer protection.

    You are entitled to a refund, exchange or store credit from Pet Community when a product fails to meet any of the below consumer guarantees

  • The product is faulty
  • The product does not match the product description
  • The product is unfit for its intended purpose

  • The consumer guarantee will not apply where you have

  • Caused the product to become damaged (for example, used the product in a manner it was not intended to be used)
  • Have mistreated or abused the product (deliberately or accidentally)
  • Received what you asked for, but changed your mind, found it cheaper elsewhere or decided you do not like the product or
  • Knew of, or were made aware of any faults before purchase

Proof of purchase is required in order to claim a refund, exchange or store credit.


Our goal is to provide all products in a prompt manner. However, it is possible that shipping and other factors out of our control can result in delays. We do not accept any liability for damages or loss that occurs as a result of any such delay and we are not liable for any inaccuracy of information relating to time and date of delivery.

Find Us In Store Today!

Shop 49, Tunstall Square
Doncaster East VIC 3109

Enquire now with our online form