Delivery & Return Policy
What do I do if I’m having trouble with ordering online?
- The online process can be tricky, we can always help during work hours if you call 9842 7423, or email the issue to firstname.lastname@example.org and we’ll reply as soon as we can.
Where do you ship to?
- We ship Australia wide.
How much does shipping cost?
- We calculate shipping based on the weight of the product.
Less than 500gm - $8.50
500gm to 1kg - $10
1kg to 3kg - $13.80
3kg to 5kg - $17.60
What if I want to ship a package bigger than 5kg?
At the moment we aren’t able to send packages over 5kg as the shipping costs are too high. If you really want a package over 5kg sent, call our store number during work hours, and we may be able to work something out.
How long will it take to get here?
- Allow 2-6 business days for parcel delivery, it will depend on the time of day the order is processed, and where the package is being sent.
What online payment options do you support?
- We allow for Mastercard, Visa or Paypal
Returns and Exchanges
You can choose either a refund or an exchange only when the item
- Is damaged/faulty at the time of purchase
- Is significantly different from the sample or description given
- Is unsafe
We are not required to offer a refund or an exchange for change of mind.
If the item has a minor fault, we will repair the item within a reasonable time, or offer a refund or exchange.